Policies

Pricing

Prices, materials, labor, and transportation case packs are subject to change in accordance with current manufacturers policies. All Prices are subject to change without notice.

 

Shipping

We will make every effort to select the lowest cost method of shipping your order to you. Small orders are normally shipped by UPS and larger orders by Motor Freight. UPS is responsible to bring your package inside: Motor Freight carriers are responsible to bring the boxes to the tailgate of their truck only (unless other arrangements have been made.)

 

Damage (UPS)

Your order will be packed to arrive in good condition.  Please contact us if there is a problem with your order.

 

Damage (Motorfreight)

Boxes are stacked and shrink wrapped on a pallet for one step handling to reduce or eliminate extra handling damage. If you detect any obvious damage upon delivery, note the damage directly on the delivery ticket before signing it.  Please contact us if there is a problem with your order.

 

Shortages and Backorders

Each order is double checked for accuracy. Please check your order carefully against your packing list/invoice attached to the outside of one box. Report any discrepancies to us within 48 hours of receipt. 

School backorders will be shipping via the best way when the items are available.  If you have a question about a backorder please email orders@eceramicsupply.com.

 

Online Payments

Payment methods accepted for the online store are Visa, MasterCard, American Express and Discover.  Checks, Cash, Ceramic Supply Gift Certificates, or Purchase Orders will not be accepted for the online store. 

 

Returns

All claims must be made within 10 days of shipping date and accompanied by invoice.  Please contact us for a return authorization number before shipping any goods back to us.  No returns will be accepted without authorization.  There will be a 20% restocking fee for returned items. 

Special Ordered items may not be returned under any circumstances.  No cash refunds.