FAQS

What are your hours?  

Monday thru Friday 9am-5pm 

Every Second Saturday of the month from 10am-3pm

Holiday Hours:

Ceramic Supply Inc. will be closed on the following holidays:

New Year’s Day - Monday, January 1, 2024

Martin Luther King, Jr. Day - Monday, January 15, 2024

Spring Break - Friday, March 29, 2024

Memorial Day - Monday, May 27, 2024

Independence Day - Thursday, July 4, 2024

Labor Day - Monday, September 2, 2024

Thanksgiving - Thursday, November 28 & Friday, November 29, 2024

Christmas Break - Tuesday, December 24 and Wednesday, December 25, 2024

 

How can I reach you?

Call our retail store at 973-340-3005 x 501 

Email us at Orders@eceramicsupply.com

 

Are your clays pre-mixed?

Standard wet clays are accurately formulated, completely mixed, pugged and de-aired.

How are your clays packaged?

WET clay bodies are packaged in plastic bags, two 25-lb. bags per carton, sold per 50lbs.

Are your clays available in dry form?

All Standard clays are available in dry form. Dry packaged clays do not conform to ASTM 4236. Refrer to Health and Safety. 

 

What glaze manufacturers do you carry?

We carry glazes by Amaco, Mayco (Duncan), Spectrum, and Standard.

 

Where can I find safety information about your products?

Safety Data Sheets - Wet Clays

Safety Data Sheets - Casting Slip

Safety Data Sheets - Materials

 

Do you offer repair services?

No, but you can see recommendations here.

 

Do you deliver?

We deliver please call 973.304.3005 x 501 or click here for more information.

PAYMENT

No checks, cash, Ceramic Supply In-Store Gift Certificates, or purchase orders will be accepted for the online store.

RETURNS

All claims must be made within 10 days of shipping date and accompanied by invoice. Please contact us for a return authorization number before shipping any goods back to us. No returns will be accepted without authorization. We will pay return shipping charges only on items mis-shipped or defective. All other returns must be shipped at the cost of the purchaser. A 20% restocking fee is charged for returns.
Special Orders, books, and kiln shelves may not be returned under any circumstances. No cash refunds. 

Damage (Motor freight)

Boxes are stacked and shrink wrapped on a pallet for one step handling to reduce or eliminate extra handling damage. If you detect any obvious damage upon delivery, note the damage directly on the delivery ticket before signing it.  Please contact us if there is a problem with your order.

Shortages and Backorders

Each order is double checked for accuracy. Please check your order carefully against your packing list/invoice attached to the outside of one box. Report any discrepancies to us within 48 hours of receipt. 

School backorders will be shipping via the best way when the items are available.  If you have a question about a backorder please email orders@eceramicsupply.com.

SCHOOL ORDERS

If you are placing an order for a school, you must call, fax, or e-mail your order in. Please call us at 973-340-3005 x 501 or email us at orders@eceramicsupply.com and we will send you a quote and confirm your delivery.