What are your hours?
Monday thru Friday 9AM-5PM to place your order, Pickups between 10am-4pm the store is still temporarily closed for walk ins.
Ceramic Supply Inc. will be closed on the following holidays:
Christmas Break - Closing at Noon on Wednesday, December 23rd, also closed on Thursday, December 24th & Friday, December 25th, 2020
New Years Day - January 1st, 2021
Martin Luther King, Jr. Day - Monday, January 18th, 2021
Spring Break- Friday, April 2nd, 2021
Memorial Day- Monday, May 31st, 2021
Independence Day- Monday, July 5th, 2021
Labor Day- Monday, September 6th, 2021
Thanksgiving- Thursday, November 25th & Friday, November 26th, 2021
Christmas Break - Thursday, December 23rd & Friday, December 24th. 2021
How can I reach you?
Call our retail store at 973.340.3005 x 501
Email us at Orders@eceramicsupply.com
Are your clays pre-mixed?
Standard wet clays are accurately formulated, completely mixed, pugged and de-aired.
How are your clays packaged?
WET clay bodies are packaged in plastic bags, two 25-lb. bags per carton, sold per 50lbs.
What glaze manufacturers do you carry?
We carry glazes by Amaco, Duncan, Mayco, Spectrum, and Standard.
Where can I find safety information about your products?
Do you offer repair services?
No, but you can see recommendations here.
Do you deliver?
We deliver please call 973.304.3005 x 501 or click here for more information.
No checks, cash, Ceramic Supply In-Store Gift Certificates, or purchase orders will be accepted for the online store.
We are not able to process returns due to the COVID-19 virus at this time. Please check back with us.
All claims must be made within 10 days of shipping date and accompanied by invoice. Please contact us for a return authorization number before shipping any goods back to us. No returns will be accepted without authorization. We will pay return shipping charges only on items mis-shipped or defective. All other returns must be shipped at the cost of the purchaser. A 20% restocking fee is charged for returns.
Special Orders, books, and kiln shelves may not be returned under any circumstances. No cash refunds.
Damage (Motor freight)
Boxes are stacked and shrink wrapped on a pallet for one step handling to reduce or eliminate extra handling damage. If you detect any obvious damage upon delivery, note the damage directly on the delivery ticket before signing it. Please contact us if there is a problem with your order.
Shortages and Backorders
Each order is double checked for accuracy. Please check your order carefully against your packing list/invoice attached to the outside of one box. Report any discrepancies to us within 48 hours of receipt.
School backorders will be shipping via the best way when the items are available. If you have a question about a backorder please email firstname.lastname@example.org.
If you are placing an order for a school, you must call, fax, or e-mail your order in. Please call us at 973-340-3005 x 501 or email us at Laura@eceramicsupply.com and we will send you a quote and confirm your delivery.